Returns and Refunds Policy

1. Return Period

Threadwhim.shop wants every customer to be satisfied with their purchase. If you are not completely satisfied with an eligible physical product, you may request a return or exchange within 30 days after delivery.

2. Conditions for an Eligible Return

A product may qualify for return only when all of the following conditions are met:

  • The item has not been used and remains in its original condition.

  • All original packaging, accessories, and included components are present.

  • Proof of purchase is provided, such as an order confirmation or receipt.

  • The product has not been customized beyond the standard options displayed on its product page.

3. Starting a Return

Do not send an item back before contacting us. Every return request must be submitted by email and approved in advance.

When a return is approved, we will provide:

  • A prepaid return shipping label.

  • Instructions for packaging the item.

  • A Return Authorization Number (RA#), which must be displayed clearly on the outside of the package.

Packages returned without prior approval will not be accepted or processed.

4. Items That Cannot Be Returned

The following products are not eligible for return:

  • Personalized or custom-made items, including products containing custom text or images.

  • Final sale or clearance merchandise.

  • Products damaged after delivery through misuse, mishandling, or improper care.

5. Damaged, Incomplete, or Incorrect Orders

Contact us as soon as possible if your order arrives damaged, incomplete, or incorrect. This may include:

  • Damage to the product or its packaging.

  • A wrong size, color, or design.

  • Missing parts or included components.

After we review the reported issue, we will arrange an appropriate resolution.

6. Exchanges

To exchange an item, first complete the return process for the original product and then submit a separate new order.

After the original return has been approved, any eligible credit may be applied toward the replacement purchase.

7. Inspection and Refund Schedule

After your returned item arrives, inspection generally takes 3–5 business days. We will then notify you whether the return has been approved.

For an approved return, the refund will be sent to your original payment method within 5–7 business days. Your bank or payment provider may require an additional 3–10 business days before the refunded amount appears in your account.

8. Returns and Refund Support

For questions about returns, refunds, or exchanges, contact us at:

Store: Threadwhim.shop
Email: contact@threadwhim.shop
Phone: +1 978 391 5602
Address: 47 Newton St, Barre, MA 01005, USA